Frequently Asked Questions
Everything you need to know about your Shoebacca shopping experience.
What is the Shoebacca return policy?
We offer a 365-day return policy. Items must be in their original, unworn condition with all packaging included to receive a full refund.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days within the contiguous United States. Expedited shipping options are available at checkout for faster delivery.
Are the products sold on Shoebacca authentic?
Yes, we guarantee that 100% of the products sold on our site are authentic and sourced directly from the brands or authorized distributors.
Does Shoebacca offer international shipping?
Currently, we primarily ship within the United States and its territories. Please check our shipping page for the most up-to-date list of supported international destinations.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Affirm.